All Systems Operational
Community Operational
Backtesting Operational
Paper Trading Operational
Research Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Error Rate
Fetching
Web Response Time
Fetching
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - This incident has been resolved.
Dec 4, 19:17 EST
Update - The recovery of transaction and position data for backtests from August 28th to present is underway, however we expect it to take most of the night.

Paper trading algorithms are being prepared for tomorrow, and we expect that they will process as expected as of market open tomorrow.
Dec 4, 19:17 EST
Monitoring - Backtesting performance for new and currently-running backtests should now be back to normal.

As part of remediation, we removed position and transaction information from backtests start since August 28th, 2019. We believe we can restore this data and are working on doing so now.

The performance problems also resulted in some paper trading algorithms not finishing correctly today. We will be re-processing those algorithms as we can.
Dec 4, 17:05 EST
Identified - We have identified the source of the performance problem and are proceeding with an emergency remediation. We expect that the timeout issues will get worse for a brief period.
Dec 4, 16:39 EST
Update - We continue to investigate the source of backtesting performance issues. We are evaluating a handful of options for improving the situation temporarily.
Dec 4, 16:15 EST
Investigating - We are investigating performance and timeout issues in our community backtesting platform.
Dec 4, 15:08 EST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.